FAQ

Our Products

Q: What kind of shirts can I purchase from www.milkshirts.com?

In brief: Luxurious, unique shirts with the option of customization to get exactly what you want.
In detail: We have three design affairs: work, play and formal.
Our shirts have two simple sizing options:

  • Modifying ready to wear sizes that include a choice of fit and sleeve shortening.
  • Our made-to-measure service, where you enter your body measurements on our website and your shirt will be crafted by our master tailors exclusively for you.

For the ultimate personal touch, we offer monogramming on all our shirts.
None of the above services incur additional charges.

Q: Do the shirts come with removable collar stays?

Yes. All our shirts come with our signature ‘MILK’ engraved steel collar stays, except our ‘button downs’ or some of our softer collars.

Q: Can I get a monogram on my shirts?

Definitely. Please review your options on our ‘Product’ pages. This service is offered at no cost to our clients.

Q: Any other details I should know about Milk Shirts?

The last button on all our shirts is stitched with our signature “M” button.
We use colored thread on some of our shirts to ensure the “M” stands out.
All Milk shirts feature Australian mother of pearl shell buttons throughout.

Q: How do I use my Gift Card?

Your gift card is personalized with a unique gift card code, at the time of checkout simply enter the code in the area designated

Measurement & Fit

Q: How do I know my size?

Our standard sizes are based on the neck size and come with a specific sleeve length that can be shortened if required. This shortening service is free of charge. For more details on the sizes of our shirts see our Size Guide.

Q: What is the difference between a ‘classic fit’ and ‘slim fit’ shirt?

All slim fit shirts are narrower at the chest (about 2.5”) and the waist (about 4”) than our classic fit shirts, but have the same sleeve and body length. Our classic fit shirts are suitable for all shapes and sizes. Those who like a more tapered look should opt for our slim fit shirts. Our Linen shirts come in a comfortable casual fit that is suitable for all men.

Q: How does custom sizing work?

Measure yourself using our step-by-step guide. Our tailors adjust your body measurements based on your fit selection and height. Our master tailor further refines your measurements based on years of experience in craftsmanship to create your individually tailored shirt. Please note your body measurements are not your final garment measurements.

Q: Can I save my custom size measurements for future orders that I may make with www.milkshirts.com?

Yes, thankfully! We save your measurement profile in our system, so you can have all your future shirts tailored to fit, without having to re-enter your information.

Fabric & Care

Q: Where do your fabrics come from?

All our fabrics are sourced from the finest European mills such as Cotonoficio Albini, Canclini, and Tessitura Monti amongst others and are made of the finest quality 100% two-fold cotton or luxe linen, ensuring durability, softness and comfort for its wearer.

Q: Will the shirts shrink when washed?

All good quality cottons and linens – like those used at Milk Shirts will naturally shrink slightly when washed the first few times. However we accommodate for this in our construction to create the perfect fit.

Q: How should I wash and care for my shirts?

Please follow the wash care label on your Milk Shirt to ensure you provide the best care possible. For further information, please visit our Wash Care Section.

Order & Payment

Q: Can I cancel or amend my order?

Milk Shirts takes pride in processing our orders in a timely manner. Should you wish to cancel or amend your order you may do so, providing your order is not in production. Please contact our customer service and provide us with your order reference number.

Q: Can I return my shirt for an exchange or refund?

You may refund or exchange standard sized shirts, including free return shipping (unless monogrammed or the sleeve has been shortened) however you may not refund a customized shirt. For further details please see our Returns Policy.

Q: What methods of payment do you accept?

Currently we accept Visa, MasterCard and American Express. Your credit card statement will show California Shippers as the charging entity.

Q: How do I know my purchase on www.milkshirts.com is secure?

Milk shirts use SSL technology for all our financial transactions, ensuring that your personal information, including your credit card details are encrypted. For more information please refer to our Privacy Policy.

Shipping & Delivery

Q: Which countries do you ship to?

We can ship virtually anywhere in the world. However, we do not ship to PO Boxes, and all orders will require a signature upon delivery.

Q: What are the delivery charges?

We are pleased to offer FREE Worldwide shipping to all MILK Shirts customers.

Q: How long will it take to receive my shirts?

Each order is treated as high priority and shipping takes about 14 working days from order to delivery.

Q: Will I have to pay additional taxes or duties on my order?

Most countries are exempt from taxes and duties of some merchandise, depending on the value of the merchandise. This varies from country to country. Please check with your local customs office. The customer is responsible for any possible taxes and duties.

Additional Questions?

Drop us a line at customercare@milkshirts.com and we will be happy to assist.