Terms and conditions of use

customercare@milkshirts.com, www.milkshirts.com provides its services to you subject to the following Terms and Conditions. Use of this site implies your agreement to our Terms and Conditions. For these reasons, please read this section carefully before you continue shopping.

www.milkshirts.com reserves the right to amend any portions of these Terms and Conditions at any time. Your continued use of this site following any such amendments will mean that you accept and agree to these amendments.

Violation of these Terms and Conditions may result in termination of your access to this site, termination of your account and cancellation of any pending orders you may have with www.milkshirts.com. Further, www.milkshirts.com may disclose any information thought necessary in connection with any investigation or complaint regarding your use of this site.

Ownership and use of this site

All parts of this website are owned by www.milkshirts.com. The content of this website may not be taken or reproduced without the prior written consent of www.milkshirts.com.

All content on this site including but not limited to, images, designs, logos, photographs, audio, text, software and other material is the exclusive property of www.milkshirts.com and is protected by domestic and international copyright laws and other intellectual property rights. Unauthorised use of this content is prohibited.

www.milkshirts.com, graphics, logos and other such marks featured on this site are trademarked and also protected by intellectual property rights. Unauthorized use of these trademarks is prohibited. These trademarks may not be used in connection with any product or service that is not associated with www.milkshirts.com, and in any manner that is likely to cause confusion among customers.

If you would like to use any part of this site, please send us an email at legal@milkshirts.com

Our Purchasing Terms

www.milkshirts.com will display all fabrics in its current range. However on certain occasions certain fabrics may be out of stock. In such situations, the expected delivery date may be extended.

www.milkshirts.com does its best to ensure that the images of the shirts, styles and fabric colors shown on the site accurately reflect what the shirt will look like when you receive it. However, given the graphical nature of certain images, photography, lighting conditions and the color balance of your screen, the final shirt that you receive may vary slightly in appearance from the images shown online.

Please note that there may be some discrepancies between the body measurements that you provide to us, and the measurements of your final shirt. This is because we add some room to your body measurements depending on your chosen fit. Although our customized shirts are constructed on an individual basis, please read our ‘Measurements and Fitting’ section in our FAQ to get an idea of how much we are likely to add to your body measurements.

Our Pricing Terms

www.milkshirts.com will charge you for:

1. The items you purchase

2. The shipping costs.

Our prices do not include possible taxes and duties that may apply depending on the country your shirts will be delivered to. You will be responsible to pay for these charges. There is however an exemption quota in certain countries that allows certain products, up to a certain amount to be imported free from taxes and duties. For further information about the taxes and duties levied in your country of delivery, please check with the local customs office.

All prices shown on the site are in US Dollars. If your credit card is not denominated in US Dollars, the final price will be calculated according to the applicable exchange rate on the date that your card issuer processes the transaction.

Our Payment Terms

Payment can be made by the following credit cards, including Visa, MasterCard, American Express and any other method that may be advertised on the site from time to time. The credit card used to purchase shirts from www.milkshirts.com will be deemed to belong to the cardholder or to have been specifically authorised by the cardholder to be used for making the purchase. www.milkshirts.com will not be responsible for fraudulent use of a loss credit card. All credit cards are subject to validation checks and authorization by the card issuer. www.milkshirts.com may also request verification prior to accepting and processing an order.

After you place your order, and your credit card has been verified, you will then receive an order confirmation email from www.milkshirts.com. If you do not receive this email, please contact customer service at customercare@milkshirts.com.

Our Delivery Terms

www.milkshirts.com delivers worldwide. However please be aware that we do not ship to P.O. Boxes and we require a signature upon receipt.

The cost of delivery is a flat rate of US$32 per shipment no matter where in the world you wish to deliver to.

For most regions, we endeavor for your order to reach you within 4 to 7 working days from the date of dispatch.

We do our best to ensure that your shirt will reach you within the times specified above. However these are estimated delivery times and they are to be used as a guide only. Further, www.milkshirts.com cannot be held responsible for any delays caused by custom clearance processes or any other delays beyond our control.

Your Account

You may be required to create an account with www.milkshirts.com. In such an event, please keep your username and password confidential, as you will be responsible for all activity that occurs under your account. Please notify us immediately of any unauthorised use of your account. www.milkshirts.com will not be responsible for any losses incurred whatsoever as a result of your failing to maintain the security and confidentiality of your password and account.

Force Majeure

www.milkshirts.com will not be liable for any failure to perform its obligations, including its obligations under these terms of conditions, due to external forces beyond our control. In such an event, the agreement between you and www.milkshirts.com will be cancelled and we will refund your money.

Examples of force majeure include, but are not limited to, terrorism, natural disasters, strikes, electricity failures, lack of on-time delivery from our suppliers and any other such forces that are beyond our control.

Content

www.milkshirts.com tries its best to ensure the accuracy of the content on the site. However we make no representations or warranties as to the accuracy or reliability of all content at any time.

www.milkshirts.com cannot promise that the servers that make the site available are free of viruses or any harmful components. Your use of this site is at your own risk. We ask that you install up to date anti-virus software on your computer.

Errors and omissions

While we endeavor to make all content on the site correct and up to date, www.milkshirts.com will not be responsible for typological errors, other errors or omissions relating to price or any other information. In such an event, www.milkshirts.com shall have the right to refuse or cancel any orders, regardless of whether they have been confirmed and your credit card charged. If your credit card has been charged, www.milkshirts.com shall issue a full refund to your credit card for the amount of the charge.

Our Order Amendment & Cancellation Policy

www.milkshirts.com prides itself in processing each order in a timely manner. If you wish to cancel or amend your order, you may do so providing your order is not in production. To cancel or amend your order, please contact our customer service at customercare@milkshirts.com.

Our Returns Policy

At Milk Shirts our primary concern is your satisfaction every time you shop with us. We want you to love our shirts as much as we do, however if you are not perfectly satisfied, we will happily offer you a full refund or exchange. Please visit our ‘Returns’ section for further details.

Third party sites and Links

www.milkshirts.com may include links on this site to third party websites, or resources operated by third parties. www.milkshirts.com is not responsible or liable for any loss, offence or damages suffered by you as a result of the content, privacy and accuracy of these websites or resources.

Our Limitation of Liability

www.milkshirts.com will not be responsible or liable to any party for any claim exceeding the value of the items purchased from from www.milkshirts.com; any loss including loss resulting from breach of duty or failure to comply with specific instructions of care stated on the product or on this website; any direct, indirect or punitive damages (including negligence) that result from the use of our site and all its content.

Indemnification

At our request, you agree to indemnify and hold harmless www.milkshirts.com, its affiliates, and its service providers, its officers, directors, shareholders, affiliates, agents, successors, assigns, retail partners, or any other party involved in the creation, production and transmission of the site from and against any claims, damages, judgments, expenses, fees, or costs asserted against any of them based upon your use of the site, or the services provided in relation to the site, any damage to your computer, telecommunication equipment or other property allegedly arising from access to, use of, or browsing on the site or your downloading of any materials, from the site.

Privacy

www.milkshirts.com is committed to protecting your privacy. Please refer to our Privacy Policy for details. The Privacy Policy is made part of these Terms and Conditions by this reference.

No Waiver

If we do not take action against you for any breach of these terms and conditions, we are still entitled to use our rights and remedies in any subsequent breach of these terms and conditions.

Governing Law and Jurisdiction

The terms of conditions, together with all our policies and procedures will be governed and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR) and the courts of the HKSAR will have exclusive jurisdiction.

Gift Card

Milk Shirts Gift Cards are available in United States Dollars (USD), British Pounds (GBP) or Euros (EUR).
Virtual Gift Cards will be sent to the receiver as soon as we have accepted your order and taken payment. You will in turn recieve a dispatch confirmation email.
Your Gift Card/Gift Card Balance will be valid for 12 months.
Coupons and discount cannot be applied to Gift Card purchases. If other items are included in your order, the coupon value will only apply to those items.
Milk Shirts Gift Cards cannot be transferred, returned or exchanged for cash.
All returned items (only those without customized sizing and/or monogramming) that were paid for with a gift card will be refunded as store credit on your Milk Shirts account for you to use against a future order.
Item(s) paid for by both gift card and credit card, will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded as Milk Shirts store credit.